Terms of Service

1. Who we are and acceptance of these Terms

These Terms of Service (the "Terms") govern your access to and use of Sign Simplified (the "Service"), operated by the entity identified in the Legal Notice published on this site (the "Operator", "we", "us"). By accessing or using the Service you agree to be bound by these Terms. If you do not agree, do not use the Service.

If you use the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and “you” refers to that entity.

2. The Service

The Service comprises: (a) a free, browser-based document signer that processes documents entirely on your device (the "Free Signer"); (b) paid subscription plans with additional features such as saved signatures, an encrypted document vault, a tamper-evident audit trail, AI-assisted signature placement, bulk signing, and request-to-sign ("Paid Plans"); (c) prepaid usage credits ("Tokens"); and (d) a one-time-purchase downloadable offline signer ("Lite").

We may modify, add, or discontinue features of the Service. Features described in marketing materials but not yet released are not promised and may never ship.

3. Electronic signatures, important disclaimer

The Service produces Simple Electronic Signatures (SES) within the meaning of Regulation (EU) No 910/2014 (eIDAS), optionally accompanied by an audit log. The Service does not provide advanced or qualified electronic signatures, identity verification, or certification services.

We make no representation or warranty that a signature created with the Service is valid, enforceable, or suitable for any particular document, transaction, or jurisdiction. Some documents (for example wills, deeds, notarised instruments, certain employment or real-estate documents) require specific forms of signature or execution. You are solely responsible for determining whether an SES is appropriate for your use case, for complying with applicable law, and for retaining copies of your signed documents.

Requests to sign: recipients are asked to give explicit consent to sign electronically before a signature is accepted, and that consent is recorded in the audit trail. If your counterparty or jurisdiction requires additional consents or disclosures before doing business electronically (for example under the U.S. ESIGN Act for consumer transactions), obtaining them is your responsibility as the sender.

Recipient identity is established by control of the invited email address, optionally strengthened by a link password and/or a sign-in requirement restricted to allowlisted email addresses. The Service does not verify government-issued identity documents. You are responsible for the accuracy of the recipient addresses you provide and for choosing an identity-assurance level appropriate to your document.

4. Audit trail

Where available, the audit trail records events (such as viewing, signing, and completion) in an append-only, hash-chained log intended to support the evidentiary weight of a signature. The audit trail is provided as supporting evidence only: we do not guarantee that any court, authority, or counterparty will accept it, and it does not convert an SES into an advanced or qualified signature.

When a request to sign completes, the Service generates a certificate of completion summarising the recorded events (including timestamps, signer email addresses, IP addresses, consent records, and SHA-256 document fingerprints) and delivers it to the parties. Recipient signatures are applied server-side: signers submit only signature images and their placement, not document content. The certificate is a summary of system records provided "as is": we do not warrant that it will be accepted by any court, authority, or counterparty, or that it carries any particular evidentiary weight, and it does not constitute legal advice.

When you send documents for signature, you, not we, are responsible for the lawfulness of the document's content, for having a lawful basis to contact each recipient, and for compliance with any sector-specific execution requirements applicable to your transaction.

5. Eligibility and accounts

You must be at least 18 years old (or the age of legal capacity in your jurisdiction) to create an account or make a purchase. You are responsible for the security of your account and for all activity under it. Notify us promptly of any unauthorised use.

6. The Free Signer

The Free Signer is provided free of charge, supported by advertising, and processes your documents locally in your browser: documents opened in the Free Signer are not uploaded to or stored on our servers.

The Free Signer is provided “as is” and may be modified, limited, or discontinued at any time without notice or liability.

7. Paid Plans (subscriptions)

Paid Plans are billed in advance on a monthly or yearly basis through our payment processor (Stripe). Prices are shown in euros and, where applicable, per seat. Subscriptions renew automatically until cancelled. You can cancel at any time; cancellation takes effect at the end of the current billing period, and the period already paid is not refunded except where the law requires otherwise.

We may change subscription prices or plan contents. Material changes affecting a current subscription will be notified at least 30 days in advance and will apply from the next renewal, so you can cancel before they take effect.

If a payment fails and remains unpaid after reasonable notice, we may downgrade or suspend the affected features.

8. Tokens (pay-per-use credits)

Tokens are prepaid credits consumed by specific features (for example AI-assisted placement or sign requests) at the rates shown when you use the feature. Tokens are personal to your account, non-transferable, have no cash value, and cannot be exchanged for money except where the law requires it.

Purchased Tokens do not expire unless an expiry is clearly stated at the time of purchase. We may introduce or adjust pay-per-use pricing prospectively; consumption rates in force when a feature is used apply. Once a Token has been consumed, that use is final.

9. Lite, one-time purchase, provided as-is

Lite is a downloadable, self-contained offline version of the signer sold for a one-time fee. On completed payment you receive a personal, perpetual, non-exclusive, non-transferable licence to install and use the delivered file on devices you control, for your own personal or internal business use. You may keep and back up your copy indefinitely.

Lite is sold as the version current at the time of delivery and is provided “AS IS”. We do not promise and are not obliged to provide updates, upgrades, new features, bug fixes, support, or compatibility with future browsers or operating systems for Lite. Download links we issue (by email and on the purchase confirmation page) are time-limited; keeping the downloaded file safe is your responsibility. Any re-issuing of a download link after the stated window is a courtesy, not an obligation.

You may not sell, rent, sublicense, redistribute, or make Lite available to third parties, and you may not remove notices or misrepresent its origin. Nothing in this section limits rights you cannot waive under mandatory law, including statutory conformity rights for consumers.

10. Right of withdrawal and refunds

If you are an EU/EEA consumer you generally have a 14-day right of withdrawal for distance purchases. For services (subscriptions), if you request that the service starts immediately, you may withdraw within 14 days but must pay for the portion already provided; the right lapses once the service is fully performed.

For digital content not supplied on a tangible medium (including the Lite download and Tokens), the right of withdrawal lapses when performance has begun with your prior express consent and your acknowledgment that you thereby lose the right of withdrawal. Checkout for Lite and Tokens asks for this consent: once you download Lite or spend a Token, the withdrawal right for that purchase is lost.

Apart from the above and any mandatory statutory rights (including conformity remedies), purchases are non-refundable. Where a refund is granted, it is returned via the original payment method.

11. Acceptable use

You agree not to use the Service to: sign in another person's name or otherwise forge, impersonate, or misrepresent identity or authority; create, sign, or distribute unlawful content; infringe third-party rights; probe, disrupt, or overload the Service; circumvent technical or billing controls; or resell the Service without our written agreement. You may not reverse engineer the Service except to the extent a prohibition is unenforceable under applicable law.

We may suspend or terminate access for breach of this section, with notice where practicable.

12. Your content and intellectual property

You retain all rights to the documents and signatures you create or upload. You grant us only the limited licence necessary to process that content to provide the Service you request (for example storing vault documents, generating signed files, sending sign requests). We do not use your documents to train machine-learning models and we do not sell your content.

The Service, including its software, design, trademarks, and content other than user content, is owned by the Operator or its licensors and is protected by intellectual-property law. Except for the licences expressly granted (including the Lite licence in Section 9), no rights are transferred to you.

13. Third-party services

The Service relies on third-party providers, including hosting and storage (Vercel, Supabase), payments (Stripe), email delivery (Resend), advertising and analytics (Google, Vercel Analytics), and AI processing for optional features (Anthropic). Their services are governed by their own terms, and we are not responsible for third-party sites we link to.

14. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided “AS IS” and “AS AVAILABLE”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, availability, or that the Service will be uninterrupted or error-free.

If you are a consumer, nothing in these Terms limits the statutory warranties and conformity rights that apply to you under mandatory law.

15. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages, loss of profits, revenue, data, or business opportunity, or for the legal effect, validity, or enforceability of any signed document.

To the same extent, our total aggregate liability arising out of or relating to the Service is limited to the greater of (a) EUR 50 and (b) the amounts you paid us in the 12 months preceding the event giving rise to liability.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or wilful misconduct, for gross negligence, or for any other liability that cannot be excluded under applicable law.

16. Indemnification

If you are a business user, you will indemnify and hold the Operator harmless from third-party claims and reasonable costs (including legal fees) arising from your content, your use of the Service in breach of these Terms, or your violation of applicable law.

17. Suspension, termination, and survival

You may stop using the Service and delete your account at any time. We may suspend or terminate the Service or your access for material breach, legal requirement, or discontinuation of the Service; for paid features we will provide reasonable notice where practicable and refund any prepaid amounts for periods not provided, except in cases of your material breach. Sections that by their nature should survive (including 3, 9 licence conditions, 10, 12, 14, 15, 16, and 18) survive termination. The Lite licence survives termination of the online Service.

18. Governing law and disputes

These Terms are governed by Spanish law. If you are a consumer, you also benefit from any mandatory protections of the law of your country of residence, and you may bring proceedings in your local courts. Otherwise, the courts of the Operator's registered seat in Spain have exclusive jurisdiction.

EU consumers may also use the European Commission's Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr).

19. Changes to these Terms

We may update these Terms. Material changes will be announced on this page (and, for account holders, by email or in-app notice) at least 30 days before they take effect where they affect paid features. Continued use of the Service after the effective date constitutes acceptance. The date at the top indicates the current version.

20. Contact

Questions about these Terms can be sent to the contact address published in the Legal Notice.